We offer a 10 day money back guarantee. If your item is not suitable then please notify us by email stating the reason for the return within 10 days of receipt. Any items must be sent back complete with jewellery packaging and received by us within 10 working days of receipt. We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed.
In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them, complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we do not accept returns unless discussed first either via e-mail (preferred method) or by telephone.
In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.
We cannot accept returns for any intrusive jewellery (such as earrings) that have been worn for hygiene reasons, unless the item is faulty.
All products (unless otherwise stated) are guaranteed for 12 months from purchase for defects. This guarantee does not cover accidental damage or damage caused by misuse of an item.
This returns procedure does not affect your statutory rights